Digitization model for costs and operating times reduction in Peruvian Banks

Deforestation is one of the problems that producing a significant impact on environment in countries have large extensions forests such as Peru, caused by different factors paper consumption, whose increase recent years has also generated an costs and times related to management transportation physical documents. These processes were further affected due COVID-19 restrictions, having negative customer satisfaction some required their presence at bank branches. According research, 90% financial institutions continue maintain traditional document system consists printing, storing consulting documents, lack culture activities aimed digitizing processes; however, this change possible with model oriented transformation said organizational culture; our main motivation carry out research was digitization offers companies environment. Our 4 stages: collection necessary requirements, identification problem improvement objectives, execution 3 tools selected from validation results obtained. The result obtained thanks application case, shows reduction 65% first months, following months suffers 95.37%. In addition this, time search obtain documents will be reduced approximately 99%. conclusion, we determined Change Management Organizational Infrastructure are able transform into digital ones since these three complement each other.